Customer Complaint Software
Best Customer Complaint Management SoftwareCustomer Complaint Management Software
Benefits
Software is ideal for Pharma, It creates a paperless and automatic Customer Complaint procedure which saves time, improves efficiency and eliminates all the manual entries. Software helps to reduce workload, improve efficiency, and provide the essential platform for companies looking to create and sustain an effective Customer Complaint program. Software have familiar user interface so all operators can quickly learn and navigate through the applications. This helps fast, straightforward implementation and integration . It helps you plan, manage and document calibration work. Designed for all types of instruments which provides compliance for ISO 9001, FDA, GMP/ GAMP, 21 CFR Part 11.- Comprehensive User Management which covers User creation/disable, Password Policy, Group Privilages, Password Reset etc..
- Comprehensive Audit Trail which record each & every activity
- Product Complaint Registration along with product name, mfg/exp/retest date, drum/batch no., complient details, image, complaint by details etc...
- Complaint no. will generate automatically
- Sample Receipt Process
- Classification of complaint (Critical complaint/ Minor complaint / Major complaint / Invalid complaint)
- If complaint sample confirms spurious/falsified investigation required (Yes / No / NA)
- If complaint sample confirms as spurious/falsified investigation required then this option to be applicable and record display to QC
- Provision to add check point along with their observation and multiple analysis records.
- Provision to check Batch Manufacturing Record with comments
- Manager QA Team evaluate investigation and provide their comments
- Head Quality has facility for further investigation (required / not required) and provide feedback (Complainant / Regulatory Authorities)
- If select further investigation then facility to generate CAPA, follow-up action, Verification on CAPA & QA evaluation
- Feedback to Complained by/Customer/Regulatory Authorities
- Product wise Complaint Trend Report
- Report Generate such as Customer Complaint Report, Register, Status, Summary, CAPA from Customer Complaint
- Report Reflect with E-signature , Reviewer Date, Time & Reviewer Remarks.
- Software can be used via PC’s , Laptop’s and Tab’s
- Facilate to implement core functionality across sites , which helps you to achieve uniform quality practices
- We provide complete evidence of validation execution includes Installation Qualification, Operational Qualification, System Security,21 CFR Checklist , Risk Assessment, Backup Restore Validation, Disaster Recovery